Returns, exchanges & refunds

Return, exchange and refund requests are reviewed in accordance with our Terms of Service and any applicable customer rights.

Contact us about your order

Please contact customer service with your order number, product details and the reason for your request. If the request concerns a damaged, incorrect or faulty item, include clear photographs and keep the item and packaging for review.

Before returning an item

Please obtain confirmation from customer service before sending an item back. We will review your request and confirm the applicable next steps, including the return address, eligibility, handling and any shipping arrangements.

Exchanges and refunds

Available options depend on the circumstances of the order and the request. Approval, any applicable costs and the refund or exchange process will be communicated after review. Please check the product, colourway and UK size before purchasing.

Nothing in this policy is intended to exclude rights that cannot be excluded under applicable law.